Privacy Policy

Introduction

Submix, Inc. (“Submix,” “we,” “us” or “our”) respects your privacy and is committed to protecting it through our compliance with this policy in providing our remote desktop music collaboration software client (“Desktop Client”) and online platform (together, the “Platform”) and the https://submix.io website (the “Website”). This policy (“Policy”) describes the types of information that we may collect from you or that you may provide when you visit the Website, when you download the Desktop Client or use when you use the Platform, and our practices for collecting, using, maintaining, protecting and disclosing that information. This Policy applies to information that we collect:

In connection with your access and use of the Website and the Platform.
In email, text and other electronic messages sent through or in connection with the Website and the Platform.
When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this Policy.

It does not apply to information collected by:

Us offline or through any other means, including on any other website or app operated by us or any third party; or
Any third party, including through any application or content (including payment facilitation and advertising) that may link to or be accessible from or through the Website or the Platform.

Please read this Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to visit, access, register for an account or use the Website or the Platform. By visiting, accessing, registering for an account or using the Website or the Platform, you agree to this Policy. This Policy may change from time to time. Your continued use of the Website or the Platform after we make changes is deemed to be acceptance of those changes, so please check the Policy periodically for updates.

Information We Collect About You and How We Collect It

We collect several types of information from and about visitors to the Website and users of the Platform, including information:

By which you may be personally identified, such as your name, e-mail address, biographical information, social media accounts and other identifiers by which you may be contacted online or offline (“personal information”); and
That is about you but individually does not identify you, such as your IP address, geographic location and other information about your internet connection, the equipment you use to access the Website or the Platform and general usage details.

We collect this information:

Directly from you when you provide it to us.
Automatically, as you navigate through or use the Website and the Platform, through the use of cookies, browser detection and other tracking technologies.

Information You Provide to Us

The information we collect on or through the Website or the Platform may include:

Information that you provide by filling in forms on the Website or through the Platform. This includes information provided at the time of registering for an account or requesting further services. We may also ask you for information for use in our promotional or marketing materials or when you report a problem with the Website or the Platform.
Records and copies of your correspondence (including e-mail address), if you contact us.

You also may provide information to be displayed or transmitted to other users of the Platform or third parties (collectively, “User Contributions”). Your User Contributions are transmitted to others at your own risk. While we make every effort to ensure the security of your sessions on the Platform, please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the Platform with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.

Information We Collect Through Automatic Data Collection Technologies

As you navigate through and interact with the Website and the Platform, we may use automatic data collection technologies to collect certain information about your sessions, devices, browsing actions and patterns, including:

Details of your visits to the Website or use of the Platform, including traffic data, location data, logs and other communication data and the resources that you access and use on the Website or the Platform.
Information about your device and internet connection, including your IP address, operating system and browser type.

The information we collect automatically may include personal information, or we may maintain or associate the information collected automatically with personal information we collect in other ways or receive from third parties. It helps us to improve the Website and the Platform and to deliver a better and more personalized service, including by enabling us to:

Estimate our audience size and usage patterns.
Store information about your preferences and choices, allowing us to customize the Website and the Platform according to your individual interests.
Recognize you when you return to the Website or the Platform.

The technologies we use for this automatic data collection may include:

Browser Cookies. A cookie is a small file placed on the hard drive of your computer or device. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of the Website or the Platform. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to the Website.
Flash Cookies. Certain features of the Website and the Platform may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on the Website and the Platform. Flash cookies are not managed by the same browser settings as are used for browser cookies.
Web Beacons. Pages of the Website, the Platform and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us, for example, to count users who have visited those pages or opened an email and for other related statistics (for example, recording the popularity of certain content and verifying system and server integrity).

We also use Google Analytics, Heap and Hotjar in order to better understand our users’ needs and to optimize our service and experience. Google Analytics, Heap and Hotjar are technology services that help us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.), and they enable us to build and maintain our service with analytics and user feedback. These services use cookies and other technologies to collect data on our users’ behavior and their devices.
For further details, please see the Google Analytics, Heap and Hotjar websites located at: https://analytics.google.com, https://heap.io and https://hotjar.com, respectively.
Please note that we do not respond to “do not track” requests.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

To present the Website and the Platform to you.
To provide you with information, products or services that you request from us.
To fulfill any other purpose for which you provide it.
To provide you with notices about your account.
To notify you about changes to the Website and the Platform, or any products or services we offer or provide though them.
To allow you to participate in interactive features on the Website and the Platform (including newsletters and promotions).
In any other ways we may describe when you provide the information.
For any other purpose with your consent.

Children‘s Privacy

Our Website and the Platform are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on the Website or the Platform, or through any of their features, register for an account for the Platform or provide any information about yourself to us, including your name, address, telephone number, email address, or any username you may use. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at support@submix.io.

Disclosure of Your Information

We may disclose aggregated information about our registered users without restriction.

We may disclose personal information that we collect or that you provide as described in this Policy:

To our personnel, contractors, service providers and other third parties we use to support the Website, the Platform and our business.
To fulfill the purpose for which you provide it.
To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us about the Website’s visitors or the Platform’s users is among the assets transferred.
For any other purpose disclosed by us when you provide the information.
With your consent.

We may also disclose your personal information:

To comply with any court order, law or legal process, including to respond to any government or regulatory request.
To enforce or apply our terms of use, including acceptable use policies (see our Terms of Service).
If we believe disclosure is necessary or appropriate to protect the rights, property or safety of Submix, our users or others.

Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

Tracking Technologies. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of the Website or the Platform may then be inaccessible or not function properly.

We do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way.

Access from Outside of the United States

If you access the Website or the Platform from outside of the United States, information that we collect about you will be transferred to servers inside the United States, which may involve the transfer of information out of your country of origin. By allowing us to collect personal information about you, you consent to such transfer and processing of your personal information in accordance with this Policy.

European Union Visitors

For European residents only. Under European data protection law, in certain circumstances, you have the right to:

Request access to any personal information we hold about you (“Subject Access Request”) as well as related information, including the purposes for processing the personal information, the recipients or categories of recipients with whom the personal information has been shared, where possible, the period for which the personal information will be stored, the source of the personal information, and the existence of any automated decision making;
Obtain without undue delay the rectification of any inaccurate personal information we hold about you;
Request that personal information held about you is deleted;
Prevent or restrict processing of your personal information; and
Request transfer of personal information directly to a third party where this is technically feasible.

You can exercise any of these rights by contacting us at support@submix.io.
We will share personal information with third parties for the purposes set out in this Policy.
Where we collect personal information relating to individuals within the European Economic Area, it will be transferred to our servers within the United States on the basis of the EU-US Privacy Shield recognized by the European Commission.
Where you believe that we have not complied with our obligations under this Policy or European law, you have the right to make a complaint to an EU Data Protection Authority.

Governing Law

By choosing to visit or use the Website or the Platform, or provide information to us, you agree that any dispute over privacy or the terms contained in this Policy will be governed by the laws of the State of California and the United States of America. You also agree to abide by any dispute resolution mechanisms or limitations on damages contained in our Terms of Service, or other agreements that we have with you.

Accessing and Correcting Your Information

You can review and change your personal information by logging into the Platform and visiting your account profile page. You may also contact us at support@submix.io to request access to or to correct any personal information that you have provided to us. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect. If you delete your account, you will no longer have access to your account, but we may retain any personal information collected about you in a manner consistent with this Policy. Also, copies of your personal information or information related to your sessions might have been copied or stored by other users. Proper access and use of information provided on the Platform, including information related to your sessions, is governed by our terms of use.

Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure, such as password encryption and firewalls to protect against attacks. We also monitor traffic for anomalies using cloud infrastructure tooling and analytics platforms. We will report breaches of personal information to users using the email addresses we have on file.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of the Website or the Platform, you are responsible for keeping that password confidential. We ask you not to share your password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to or through the Website or the Platform. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website or the Platform.

Changes to Our Privacy Policy

It is our policy to post any changes we make to our Policy on this page, with a notice that the Policy has been updated upon visiting the Website or logging into the Platform or via email. The date this Policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting the Website or the Platform and this Policy to check for any changes.

Contact Information

If you have any questions or comments about this Policy or our privacy practices, please contact us at: Submix, Inc. 344 20th Street (The Port) Oakland, CA 94612 Phone: 510.214.2086 Email: support@submix.io